IT Professional Training

ITIL Foundation

The ITIL Foundation Certificate in IT Service Management The Foundation qualification offers candidates an awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle. Adopting ITIL …

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    The ITIL Foundation Certificate in IT Service Management

    The Foundation qualification offers candidates an awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle. Adopting ITIL can offer users a huge range of benefits that include improved IT services, reduced costs, improved customer satisfaction through a more professional approach to service delivery, improved productivity, improved use of skills and experience and improved delivery of third party service.

    ITIL Foundation for the professionals who require basic understanding of ITIL or IT professionals who are working within an organisation adopted ITIL framework and they need to enhance the quality of IT service management within an organisation proving IT services.

    Course Contents

    The ITIL Foundation Certificate in IT Service Management covers the following topics:

    1. IT Service Management Concepts
    2. Service Desk Support
    3. Incident Management
    4. Problem Management
    5. Change Management
    6. Release Management
    7. Configuration Management
    8. SLA Management
    9. IT Services Financial Management
    10. Capacity Management
    11. Availability Management
    12. IT Service Continuity Management
    13. IT Security Management

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