ITPT Refund/Cancellation Policy

ITPT Refund/Cancellation Policy:

ITPT offers a Refund Policy which is Fair, Impartial and Justifiable to all and upon enrolling in any ITPT courses, a student/delegate is entering into a legal agreement under common law, in which they all agree to abide by the conditions of enrolment, in exchange for the training services offered by IT Professional Training Ltd (ITPT).

Student/Delegates may cancel a Course Booking at any time. After the 14-day cancellation period has expired, the standard ITPT course cancellation policy (as specified below) shall apply.

You will not have the right to cancel a Contract where the Services have been fully performed.

Student /Delegates Personal circumstances: Changes in your personal circumstances are not ITPT responsibility and neither can ITPT be held liable for any changes in your circumstances.

Courses Fees obligation: Students/Delegates responsibility is to meet agreed payments deadlines. If you requested to begin performance of the course booking during the cancellation period (i.e. if the course commences during the 14-day cancellation period) or if you access the course materials via our MOODLE access, you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this policy, in comparison to full exposure of the Agreement.

Express request to start the Services within the cancellation period: If you wish to start our services during the cancellation period, you must make a prompt request to do so in writing, e.g. email. If you subsequently decide to cancel the course, you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel, in comparison to full coverage of the Course Booking Contract.

Reimbursement: We will make the reimbursement using the same method of payment as you initially used for the transaction, unless you have specifically agreed otherwise. In any occurrence, you will not incur any extra fee charge as a result of this reimbursement.

Courses & Exam Cancellation Policy:

Our Policy:

In a situation where a student wishes to cancel or change their enrollment, and as a measure of good-gesture or goodwill, ITPT will allow the following options. A student may only take up one of these options once.

  1. To cancel a place on ITPT courses, notice of cancellation must be given by email to refunds@itpt.co.uk.
  2. If you cancel at least 30 days prior to the start of the course you will receive a full refund minus a 10% administration fee.
  3. If you cancel between 30 and 14 days prior to the start of the course you will receive a 50% refund.
  4. If you cancel less than 14 days before the course starts you will not be entitled to a refund.
  5. No refund will be made for non-attendance on the course.
  6. No refund will be made for no-show candidates who appearing for any Testing event.
  7. When purchasing Vendors Exam Vouchers from ITPT, we will not be liable for cancelling or rescheduling any exam beyond the exam body cancellation deadline terms. We can only reschedule an exam if contacted prior to the deadline and also it has to be during the relevant testing operating days.
  8. ITPT will accept name changes for attendees. Please inform the Admin Team 14 days prior to the course starts 01315525558 or email info@itpt.co.uk.
  9. You can also cancel the course booking by writing to us at the following address: IT Professional training Ltd (ITPT), 62 West Harbour Road, Granton, Edinburgh EH5 1PW, make sure this arrives within the cancellation period.

If student/delegate do not use the ITPT cancellation form then you must clearly write your intention to cancel the course. To meet the cancellation deadline, please send your communication to exercise your right to cancel before the elimination period is expired. We do not take any responsibility if

Course Cancellations and Changes of Course Content:

Our courses are updated and restructured as soon as new curriculum announced by the Vendors Neutrals (e.g. Microsoft, Cisco, CompTIA, Oracle, CIW, Adobe, etc.) and although we try our level best to deliver the course as advertised but there may inevitably be instances where we have to change course contents without prior notice to maintain our Vendors Neutrals partnerships obligations.

  • In the case of a course cancellation students/delegates will be refunded in full unless they like to wait for the newer dates.
  • We will also consider any reasonable request to cover non-refundable travel arrangements if a course is cancelled within 14 days of the start day.(evidence of travelling should be provided)
  • ITPT will not compensate for time spent travelling or away from the place of work.

Terms Explanation:

Within 14 days:

  1. For a period of 14 days from enrollment, a refund will be given – less postage and printing cost (if Distance learner and course materials have been posted or printed out) where applicable, plus an administration fee of 10% (minimum fee of £50.00) calculated on the total amount of tuition fees paid at the time of cancellation. The student must notify the ITPT administration department in writing and the letter is received within the 14 day period, either by email, post or delivered in person.
  2. If you apply for a refund after 14 days our refund policy does not apply.  However, you will have the option to change your course to another without incurring any additional charges.
  3. The obligation is on the student to ensure and confirm that written notification of withdrawal is lodged before the deadline.

Note: If course notes have already been sent to the student; they must be returned before the refund is paid. The student should not make any copies of course materials.

Within 30 days:

  1. For a period of 30 days following receipt of the material; a student may apply for special consideration; to switch their course for another course.
  2. The application for special consideration must be made in writing (not by telephone) and should be accompanied by a letter explaining why the student wants to change the enrollment.
  3. 10% administration fee of will apply in these circumstances.

Disclaimer:

  • ITPT will not be responsible for messages going astray.
  • ITPT will not be responsible if the cancellation request is not received within the deadline cancellation terms.
  • ITPT will not be responsible if it is lost in the post.
  • If any of our courses are cancelled, reschedule or postpone due to unforeseen circumstances or act of God e.g. flood, power failure, earthquake, death or etc., then ITPT shall not accept any accountability.
  • ITPT has made all effort to ensure that the information provided is accurate and that the student has attained the competencies taught during the delivery of the course, at the point of their assessment. Beyond this point, the students/delegates are responsible to maintain their acquired proficiencies, and apply learnt knowledge and skills in a way which is appropriate to the distinctive characteristics of each application. This will release the ITPT from any liability, action and claims of whatsoever nature in connection with, or arising from any such information, instruction or advice, given by any student or ex-student, whether directions given during the course are followed or not.
  • Courses notes and materials are not to be sold, loaned, copied, printed or used in any way outside of the pursuit of studying the course by the student/delegate who is enrolled in the course.

 

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FREE Professional IT Certification Training @ ITPT EdinburghCompletely Free Funded IT Courses at ITPT EdinburghWould you like to start your career in IT?Would you like to get free training which prepares you getting certified to get a job in IT and computing field?Would you like to get hands on experience to gain experience in IT to qualify for jobs?If YES then please get in touch with us...Who are we?We are IT Training academy based in Edinburgh & Glasgow providing free funded training to individuals who like to secure their career in IT.We offer free funded training which is available from beginner to advance level.What courses we offer and what are the next available dates?Below is the list of some of the upcoming courses at our Edinburgh centre. All these courses will be delivered once a week. Check our website for all scheduled start dates.1. CISCO Certified Network Professional (CCNP) Routing & Switching:(All Modules: Routing, Switching & Troubleshooting)Recommended Knowledge: Student should have either attended CCNA R&S/ICND1 Course OR have either gained CCNA or CCENT qualification.Starting date: 10th November 2018Classes: One day a week – Every Saturday 09:30 - 16:30 HrsNo of weeks: 202. CompTIA A+(Gateway to IT - IT Technician Course)(Beginner's Level Course) A. Start Date: 12 December 2018Classes per week: 1 day a weekClasses timings: 13:30 - 17:00Day(s) of the week: Wednesday (only)Duration of the course: 18 weeksB.Start Date: 16 January 2019Classes per week: 1 day a weekClasses timings: 09:00 - 12:30Day(s) of the week: Wednesday (only)Duration of the course: 18 weeksC.Start Date: 03 February 2019Classes per week: 1 day a weekClasses timings: 13:30 - 17:00Day(s) of the week: Sunday (only)Duration of the course: 18 weeksD.Start Date: 10 March 2019Classes per week: 1 day a weekClasses timings: 09:00 - 12:30Day(s) of the week: Sunday (only)Duration of the course: 18 weeks3. Database Programming with PL/SQL (OCA SQL & PLSQL)Days per week: 1No of weeks:18Class timings: 01:00pm to 05:00pmStart Date: Saturday 19 January 2018Day of Classes: Saturday4. Word Press(Website Development Course)(No Coding Experience Required)Starting date: 02 Dec 2018Classes: One day a week – Every Sunday 09:00 - 12:00 HrsNo of weeks: 165. JAVA SE 8 Level 1 – Associate(OCA)Days per week: 1No of weeks:16Class timings: 01:00pm to 05:00pmStart Date: 02 Dec 2018Day of Classes: Sunday 6. Microsoft Office Specialist 2013(Word 2013, Excel 2013, Powerpoint 2013, Access 2013)Starting date: 26th January 2018Classes: One day a week – Every Saturday 13:00 - 17:00 HrsNo of weeks: 16-207. CISCO Certified Network Associate (CCNA) Routing & Switching(IT Support Technician/Network Engineer Course)(ICND1 + ICND2)A.Starting date: 15 January 2019Classes: One day a week – Every Tuesday 09:30 - 16:30 HrsNo of weeks: 16B.Starting date: 16 February 2018Classes: One day a week – Every Saturday 13:00 - 17:00 HrsNo of weeks: 188. CISCO Certified Network Associate (CCNA) Security: Recommended Knowledge: Student should have either attended CCNA R&S/ICND1 Course OR have either gained CCNA or CCENT qualification.Starting date: 16 February 2019Classes: One day a week – Every Saturday 09:00 - 12:30 HrsNo of weeks: 169. Microsoft Server 2012 – MCSA 2012(Server Engineer/2nd line/IT Support/Infrastructure)Modules included:70-410 = MCP: Installing & Configuring Windows Server 201270-411 = Administering Windows Server 201270-412 = Configuring Advanced Windows Server 2012 ServicesStudents can enrol towards all OR individual modulesStarting Date: 28th April 2019Classes: One day a week – Every Sunday 09:30 - 16:30 HrsNo of weeks: 8-9 weeks for an individual ; (upto) 26 weeks for all ModulesAnd many more free fully funded IT courses can be found on our website...Who is eligible for the free funded course?This course is funded by SAAS and in general individuals who are unemployed or having income less than £25,000 are eligible. Contact us to get more details.How to apply?Best way to apply and register for this course is by booking an appointment at our centre for course registration. To enrol in any course please reply to this ad with a preferred date and time and we’ll book you in for an enrolment appointment.The appointment can also be booked for course consultancy only, this helps the applicants to discuss and explore more regarding the courses with help of course advisor.All upcoming course starting dates can be found on our Website.IT Professional Training62 West Harbour RoadEdinburghEH5 1PW ... See MoreSee Less

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We have following existing new Part-Time courses starting soon in Glasgow. CISCO's CCNA Security:Start Date : Saturday 25th August 2018Time : 1:30pm to 5:00pmDay : Every Saturday for 16 weeks.Prerequisites : To join this course, individual must have completed a CCNA Routing & Switching training or IT Security relevant work experience, suggested by Cisco.Oracle Java SE8 LEVEL 1 -Associate Course:Start Date : Monday 17th September 2018Time : 9:00am to 1:00pmDay : Every Monday for 16 weeksPrerequisites : No Entry Requirement and no prior programming skills required to go into Level I certificationDatabase Design & Programming with SQL & PL/SQL Course:Start Date : Monday 3rd August 2018Time : 2:00pm to 5:00pmDay : Every Monday for 16 weeks.Prerequisites : Ease with using a computer and general knowledge of databases and query activity.CompTIA A+ (Gateway to IT):Start Date : Tuesday 4th September 2018Time : 9:00am to 1:00pmDay : Every Tuesday for 16 weeks.Prerequisites : Basic Computer understanding- No prerequisite set up by CompTIA.CCNA Routing & Switching:Start Date : Friday 5th October 2018Time : 9:00am to 1:00pmDay : Every Friday for 16 weeks.Prerequisites : Basic Networking KnowledgeFor a complete list of all our upcoming courses please visit: www.itpt.co.uk/course-scheduleIf you would like to make an appointment to discuss this face-to-face with a course advisor or to enrol in any course please reply to this ad with a preferred date and time and we’ll book you in for an enrolment appointment. ... See MoreSee Less

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We are starting a 16 weeks fully SAAS funded Microsoft Office 2013 course starting from 28th June 2018 in Glasgow. This will be a part-time course and you'll have 1 class on every Thursday from 9:30 am - 1:00 pm for 16 weeks. You will learn from basic to Advance features of Microsoft Word, Powerpoint and Excel. For course enrollments please contact us by email or phone.Thanks ... See MoreSee Less

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Upcoming Courses

Dec
19
Wed
11:30 am CompTIA A + (IT Essential- Gatew... @ ITPT Edinburgh (62 West Harbour Road)
CompTIA A + (IT Essential- Gatew... @ ITPT Edinburgh (62 West Harbour Road)
Dec 19 @ 11:30 am – 5:00 pm
Course Introduction: The CompTIA A+ certificate is widely recognized and prepares the individual to enter the market as PC Technician. The CompTIA A+ certification is the industry standard for validating[...]
Jan
12
Sat
9:30 am CISCO Certified Network Professi...
CISCO Certified Network Professi...
Jan 12 @ 9:30 am – 4:30 pm
[Book Appintment Now] Course Description: CCNP Routing: This course covers routing protocols and related technologies at the professional level. The backbone of the course is focused on EIGRP, OSPF, BGP,[...]
Jan
15
Tue
9:30 am CCNA Routing & Switching V3 Cour... @ ITPT Edinburgh (62 West Harbour Road)
CCNA Routing & Switching V3 Cour... @ ITPT Edinburgh (62 West Harbour Road)
Jan 15 @ 9:30 am – 4:30 pm
Introduction Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundational networking knowledge and increase the value[...]
Jan
16
Wed
11:30 am CompTIA A + (IT Essential- Gatew... @ ITPT Edinburgh (62 West Harbour Road)
CompTIA A + (IT Essential- Gatew... @ ITPT Edinburgh (62 West Harbour Road)
Jan 16 @ 11:30 am – 5:00 pm
Course Introduction The CompTIA A+ certificate is widely recognized and prepares the individual to enter the market as PC Technician. The CompTIA A+ certification is the industry standard for validating[...]
Jan
19
Sat
9:00 am Free Funded – Database Design & ...
Free Funded – Database Design & ...
Jan 19 @ 9:00 am – 1:00 pm
Introduction SQL is used to communicate with a database. According to ANSI (American National Standards Institute), it is the standard language for relational database management systems. SQL statements are used[...]
Jan
20
Sun
1:30 pm Free Fully Funded – Database Des...
Free Fully Funded – Database Des...
Jan 20 @ 1:30 pm – 5:00 pm
Introduction SQL is used to communicate with a database. According to ANSI (American National Standards Institute), it is the standard language for relational database management systems. SQL statements are used[...]

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